Staying abreast to technology changes had been a primary focus of my job up until this past Monday. For nearly seven years I worked for a retailer selling Verizon Wireless phones and service plans. This past Monday, I made a career change and began working as a Home Mortgage Consultant for Wells Fargo. The focus of this paper will be on my experiences while working as a manager for Verizon Wireless.
In August of 1999, I started my career with a company called Bell Atlantic that shortly thereafter became Verizon Wireless. At that time, Bell Atlantic was offering cellular service to customers utilizing two different types of networks. The first was analogue; the second was dual mode (analogue and digital). The latter was a relatively new technology that was designed to offer the customer more security and privacy while using their phone. It also required a less "powerful" phone, thereby increasing battery time and decreasing the amount of radio frequency energy and exposure. This change was brought on in part by new guidelines is...